Support Sphere Inc: Virtual Assistance & Customer Support
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Support Sphere Inc

Support Sphere Inc is a leading provider of virtual assistance and customer support solutions tailored to meet the diverse needs of businesses worldwide. Our dedicated team of virtual assistants and customer support specialists is committed to delivering exceptional service and helping our clients streamline their operations, enhance customer satisfaction, and achieve their business objectives.

Our Main Services Offered

Virtual Assistance:

Administrative support, email management, scheduling, travel arrangements, data entry, and more.

Customer Support:

Phone, email, and live chat support, order processing, troubleshooting, product inquiries, and complaint resolution.

Technical Support:

IT helpdesk services, software troubleshooting, hardware support, network configuration, and maintenance.

E-commerce Support:

Product listings, inventory management, order fulfillment, customer inquiries, and dispute resolution for online businesses.

Back Office Support:

Accounting assistance, bookkeeping, invoicing, payroll processing, and other administrative tasks.

Multilingual Support:

Assistance in multiple languages to cater to diverse customer bases.

Why Choose Us:

We are experienced and highly skilled team members with expertise in various support functions. We offer scalable solutions to accommodate businesses of all sizes, from startups to enterprises. We provide flexible service packages tailored to suit specific requirements and budgets. Our 24/7 availability ensures prompt assistance and uninterrupted support. We adopt a proactive approach to problem-solving and continuous improvement to enhance client satisfaction.

Meet Our Exceptional Virtual Assistants

Irish

"Irish, a 27-year-old residing in Kabankalan City, Philippines, is an experienced Virtual Assistant proficient in various tasks such as chat, phone, email management, bookkeeping, screening, and social media. Known for their organizational skills, punctuality, friendly demeanor, and ability to build rapport, they take pleasure in assisting customers and contributing to business operations. Having worked as a virtual assistant for an American client, they relish the work and possesses necessary equipment like a laptop, UPS battery backup, and internet connection for remote work. Irish finds fulfillment in aiding business owners and individuals in maintaining order in their work, offering services including appointment setting, quality assurance in chat and voice, email management, call handling, and arranging travel itineraries."

Reuben

"Reuben, aged 43, has been serving as the CEO of RAM Marketing Technologies, LLC since 2018. Originally operating in the real estate, loan, and credit industries, he has honed a diverse skill set that extends to building call center campaigns. His client portfolio notably includes the State Governments of Texas, Illinois, and Pennsylvania. Since 2022, Reuben has taken on the role of Lodging Associate for chat and voice operations customer support at Expedia Group, which encompasses brands like VRBO, Orbitz, and Hotels.com. Proficient in program and project management, he has leveraged his expertise in computer science and business to drive operational transformations. Reuben's innovative tools and strategies have effectively boosted productivity and enhanced call center Key Performance Indicators (KPIs)."

Virtual Agent

Inbound/outbound call handling
Lead generation
Customer support
Appointment scheduling
Data entry
Email management
Social media management
Market research
Order processing
Billing & invoicing
Technical troubleshooting
Language translation
Amadeus & Sabre GDS
Hotel & flight bookings
Sales & Cold calling
Prospecting & Team building

Additional Skills

React, MongoDB, JavaScript, Node.js
Full stack development
Media buying
Content marketing
Advertising
Lead-page creation
Digital product creation
Web hosting
Graphics design
PHP & MySQL
Softphone & CRM systems
Traffic funnel building
Tabletop game development
Mobile app development
Slackbolt chat bot
(UX) user experience